Privacy Policy

Last Updated: January 24, 2026

1. Introduction

This Privacy Policy applies to drkrisdorner.com (the "Website") and all services provided by Dorner Functional Nutrition, LLC and Dr. Kris Dorner (collectively, "we," "us," or "our").

By using our Website or Services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Website or Services.

2. Information We Collect

We collect several types of information from and about users of our Website and Services.

Personal Information You Provide

We collect information that you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, mailing address
• Account Information: Username, password, security questions
• Health Information: Medical history, symptoms, current medications, lab results, dietary information, lifestyle habits, mental health history
• Payment Information: Credit card details, billing address (processed securely through our payment processor)
• Consultation Information: Notes from consultations, protocols, supplement recommendations
• Communication Information: Emails, messages, and other communications with us
• Survey/Feedback Information: Responses to surveys, testimonials, reviews

Information We Collect Automatically

When you visit our Website, we automatically collect certain information:

• Usage Information: Pages visited, time spent on pages, links clicked, referring website
• Device Information: IP address, browser type, operating system, device type
• Location Information: General geographic location based on IP address
• Cookies and Tracking Technologies: See Section 8 below

Information from Third Parties

We may receive information about you from third parties, including:

• Payment Processors: Transaction information
• Lab Companies: Test results and related information
• Supplement Dispensaries: Order and shipping information
• Healthcare Providers: Medical records (only with your written authorization)
• Analytics Providers: Website usage data

3. How We Use Your Information

We use your information for the following purposes:

To Provide Services

• Conduct consultations and provide functional medicine services
• Create and manage your account
• Develop personalized health protocols and recommendations
• Order and interpret lab tests
• Recommend supplements and other health products
• Communicate with you about your care
• Coordinate with your other healthcare providers (with your permission)

To Process Payments

• Process consultation fees and product purchases
• Send invoices and receipts
• Manage billing and payment disputes

To Improve Our Services

• Analyze how our Website and Services are used
• Improve our Website functionality and user experience
• Develop new services and features
• Conduct research and analysis (using de-identified data)

To Communicate With You

• Send appointment reminders and confirmations
• Respond to your questions and requests
• Send administrative information and updates
• Send newsletters and educational content (if you opt-in)
• Send marketing communications (if you opt-in)

For Legal and Safety Reasons

• Comply with legal obligations
• Protect our rights and property
• Prevent fraud and abuse
• Respond to legal requests and prevent harm

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

With Your Consent

We will share your information with third parties when you give us explicit permission to do so.

With Service Providers

We share information with third-party service providers who perform services on our behalf:

• Payment Processors: To process consultation fees and product purchases
• Practice Management Software: Practice Better (for scheduling, video calls, and client management)
• Lab Companies: To order and process functional lab tests
• Supplement Dispensaries: To fulfill supplement orders
• Email Service Providers: To send emails and newsletters
• Website Hosting: Shopify (for website hosting)
• Analytics Providers: Google Analytics (to analyze website usage)

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

With Healthcare Providers

With your written authorization, we may share relevant health information with your physicians, psychiatrists, therapists, or other healthcare providers to coordinate your care.

For Legal Reasons

We may disclose your information if required by law or if we believe disclosure is necessary to:

• Comply with legal process (subpoena, court order, warrant)
• Enforce our Terms and Conditions
• Protect our rights, property, or safety
• Protect the rights, property, or safety of others
• Prevent fraud or illegal activity
• Respond to emergency situations involving imminent danger

Business Transfers

If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred to the new entity. We will notify you of any such change in ownership or control of your information.

Aggregated or De-Identified Data

We may share aggregated or de-identified data that cannot be used to identify you for research, marketing, or other purposes.

5. Your Privacy Rights

You have the following rights regarding your personal information:

Right to Access

You have the right to request a copy of the personal information we hold about you.

Right to Correction

You have the right to request that we correct inaccurate or incomplete information about you.

Right to Deletion

You have the right to request that we delete your personal information, subject to certain exceptions (such as legal retention requirements).

Right to Opt-Out of Marketing

You have the right to opt out of receiving marketing emails from us. You can unsubscribe by:

• Clicking the "unsubscribe" link in any marketing email
• Emailing us at kris@drkrisdorner.com
• Updating your preferences in your account settings

Note: Even if you opt out of marketing emails, we will still send you essential communications about your consultations, appointments, and account.

Right to Data Portability

You have the right to request a copy of your personal information in a structured, commonly used, machine-readable format.

How to Exercise Your Rights

To exercise any of these rights, please contact us at:

• Email: kris@drkrisdorner.com
• Contact Form: drkrisdorner.com/pages/contact

We will respond to your request within 30 days.

6. Health Information Privacy (HIPAA-Equivalent Practices)

Although Dorner Functional Nutrition, LLC is not legally required to comply with HIPAA (Health Insurance Portability and Accountability Act) as a non-licensed medical provider, we voluntarily follow HIPAA-equivalent privacy practices to protect your health information.

Protected Health Information

We treat your health information with the highest level of confidentiality and security, including:

• Medical history and symptoms
• Lab test results
• Treatment protocols and recommendations
• Consultation notes
• Any other health-related information you provide

Uses and Disclosures

We will only use or disclose your health information:

• For treatment purposes (providing care to you)
• For payment purposes (billing and collections)
• For healthcare operations (quality improvement, training)
• With your written authorization
• As required by law

7. Data Security

We implement reasonable security measures to protect your information from unauthorized access, use, or disclosure.

Security Measures Include:

• Encryption: We use SSL/TLS encryption for data transmitted over the internet
• Secure Servers: Data is stored on secure servers with restricted access
• Access Controls: Only authorized personnel have access to your information
• Password Protection: Accounts are protected with secure passwords
• Regular Security Audits: We regularly review and update our security practices
• Secure Video Platform: Video consultations are conducted on HIPAA-compliant platforms

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files that are placed on your device when you visit our Website. They help us remember your preferences and improve your experience.

Types of Cookies We Use:

Cookie Type	Purpose	Duration
Essential Cookies	Required for Website functionality (login, shopping cart)	Session or persistent
Analytics Cookies	Help us understand how visitors use our Website (Google Analytics)	Persistent
Preference Cookies	Remember your settings and preferences	Persistent
Marketing Cookies	Track your activity for advertising purposes (only with consent)	Persistent

How to Control Cookies

You can control cookies through your browser settings:

• Block all cookies
• Accept only certain cookies
• Delete cookies after browsing
• Receive notifications when cookies are set

Note: If you block or delete cookies, some Website features may not work properly.

Google Analytics

We use Google Analytics to analyze Website traffic. Google Analytics uses cookies to collect information about how you use our Website. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

9. Third-Party Links

Our Website may contain links to third-party websites (such as supplement dispensaries, lab companies, or educational resources). We are not responsible for the privacy practices of these third-party websites.

We encourage you to read the privacy policies of any third-party websites you visit.

10. Children's Privacy

Our Website and Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at kris@drkrisdorner.com so we can delete the information.

Note: We do provide services to minors (children under 18) with parental consent. In these cases, parents/guardians provide the information and consent on behalf of their child.

11. Data Retention

We retain your information for as long as necessary to provide our Services and comply with legal obligations.

Retention Periods:

• Active Clients: We retain your information for as long as you are an active client
• Inactive Clients: We retain your information for 7 years after your last consultation (standard healthcare record retention period)
• Marketing Data: We retain marketing data until you opt out or for 2 years of inactivity
• Payment Data: We retain payment records for 7 years for tax and legal purposes

After the retention period, we will securely delete or anonymize your information.

12. International Users

Our Website and Services are based in the United States and governed by U.S. law. If you are accessing our Website from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States.

By using our Website or Services, you consent to the transfer of your information to the United States.

13. Email Communications

We may send you the following types of emails:

Transactional Emails (Cannot Opt Out)

• Appointment confirmations and reminders
• Invoices and payment receipts
• Lab results notifications
• Important account or service updates

Marketing Emails (Can Opt Out)

• Newsletters with health tips and articles
• Educational content about functional medicine
• Promotional offers for services or products

You can opt out of marketing emails at any time by clicking "unsubscribe" or contacting us at kris@drkrisdorner.com.

14. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and disclose
• Right to request deletion of your personal information
• Right to opt out of the "sale" of your personal information (Note: We do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at kris@drkrisdorner.com.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

We will notify you of material changes by:

• Posting the updated Privacy Policy on our Website with a new "Last Updated" date
• Sending you an email notification (if you have an account with us)

Your continued use of our Website or Services after changes are posted constitutes your acceptance of the updated Privacy Policy.

16. Contact Us

17. Your Consent

By using our Website and Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.